Commercial Operations Support Officer

The Commercial Operations Support Officer will play a crucial role in supporting the Commercial Service Officers (CSOs). Assisting in the delivery of exceptional client experiences, ensure regulatory compliance, and providing Quality Control for teams they support. They will collaborate with colleagues and leaders internal and external for Commercial Banking Group such as Treasury Management, and deposit/loan operations to ensure seamless service experience for Commercial Banking clients.

• Work with the Commercial Servicing team and key support partners to enhance overall service delivery, making suggestions and modifications to the process where appropriate.
• Provides direct support for internal colleagues based on department needs.
• Provide support and input on department operational workflows.
• Process Quality Control reviews.
• Prepare and process manual transactions as needed.
• Respond to service inquiries from clients or Relationship Managers.
• Assist with providing guidance and troubleshooting treasury management products in support of the service experience for clients.
• Maintain high levels of quality, leveraging controls and procedures for commercial banking services, potentially including loan and deposit services for clients.
• Comply with all policies and procedures related to client service activities, reinforcing processes and controls to ensure compliance.
• Work with Commercial Servicing Manager, Leads and Officers to bring full complement of Commercial Banking services to their clients.
• Process account maintenance as requested.
• Reinforce a work environment centered on continuous improvement and service excellence in support of Commercial Banking clients.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: Bachelor’s Degree (preferably in Finance, Business or Economics)

Prior Experience

• 3+ years experience in commercial banking

Required

• Proven track record in delivering high levels of customer service
• Must be able to work independently, a motivated and self-directed individual

Technical Skills

• Strong organizational skills
• Excellent communication and interpersonal abilities
• Proficient in MS 365 products
• Banking regulations and compliance standards

The salary range for this full-time position is $33.65 - $36.06 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.