Director of Clinic Operations

About Eisner Health:

Eisner Health is a Federally Qualified Health Center (FQHC) providing culturally competent, full life-cycle medical care, prenatal care, women's health services, dental care, behavioral health care, optometry, dermatology, case management/care coordination, supplemental services (patient benefits and enrollment, outreach), and an on-site pharmacy and lab. We are the provider of choice for more than 40,000 children, adults, and older adults in
Los Angeles County each year.

Summary of Position:

Under the direction of the Sr. Vice President and Chief Operating Officer, the Director of Clinic Operations provides senior operational leadership for the day-to-day performance of clinic operations across the health center. This role is accountable for ensuring clinics operate reliably, efficiently, and in alignment with organizational standards, policies, and financial expectations.

The Director of Clinic Operations leads clinic management teams, oversees frontline operational performance, and drives consistency in staffing, flow, communication, and execution. This leader partners closely with peer department leaders to standardize processes, monitor key performance indicators, and resolve operational issues in real time, ensuring a high-quality experience for patients and staff while supporting sustainable clinic performance.

This is a hybrid position based in Downtown Los Angeles, with 4 days/week onsite and 1 day/week remote.

Core Job Responsibilities:

Day-to-Day Operational Execution

• Provides senior operational leadership for the day-to-day operations of Eisner Health clinics
• Ensures clinic-level leaders and staff are positioned to achieve organizational goals for access, quality of care, patient satisfaction, and operational efficiency
• Ensures clinics operate in compliance with all applicable local, state, and federal laws and regulations, and in alignment with Eisner Health policies, procedures, guidelines, and standards
• Champions Eisner Health’s Patient Experience Standards, ensuring clinic facilities are well-maintained, safe, and welcoming
• Serves as the primary operational escalation point for day-to-day issues affecting clinic performance or patient experience, resolving barriers and escalating risks as appropriate

Management and Leadership

• Directly supervises a team of regional managers and, by extension, a team of clinic-level supervisors, leads, and front office and back office staff
• Supports clinic leaders through change, growth, and operational challenges through coaching, guidance, and hands-on problem solving
• Builds and develops highly-effective leaders who are accountable for staff performance, service quality, and regulatory compliance
• Promotes consistent management practices across sites focused on productivity, optimizing resources, and supporting organizational goals
• Support in the development, coordination, or execution of staff training, evaluation, and intervention (as needed) to ensure staff meet the highest level of competency to ensure patient satisfaction and safety
• Develops and revises operational policies, procedures, and workflows to ensure compliance, improve efficiency, and support sustainable operations at the direction of the Sr VP / COO

Performance Monitoring and Improvement

• Monitors performance metrics and financial data to evaluate operational effectiveness, to ensure budget alignment, to identify opportunities for improvement, and implement corrective actions
• Prepares and presents regular reports on operational performance for different levels of Eisner Health leadership
• Participates in the development and preparation of short-term and long-range efforts to drive operational improvement

Cross-functional Partnership

• Partners with the Director of Centralized Support Services to monitor and coordinate management of referrals, medical records, and other supportive services
• Partners with Director of Quality Operations on the execution of improvement strategies, patient outreach, and care coordination supporting Eisner Health’s clinical quality measure performance
• Partners with Clinical Applications Manager on the development of EHR templates, workflows, and related operational processes
• Partners with the Director of Revenue Cycle to ensure accurate capture of billing and financial information and adherence to revenue cycle policies, procedures, and regulations
• Serves as the representative of clinic operations on key committees including (but not limited to) Clinical Applications Governance and Risk Management
• Partners with other internal and external leaders, teams, and individuals to support and execute initiatives that drive Eisner Health’s organizational objectives and mission

Requirements:

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

• Bachelor’s degree in a relevant field (e.g., public health, healthcare administration, data analytics, or related), or equivalent combination of education and experience
• Minimum of 5 years of progressive leadership and management experience in healthcare operations or a related field, with at least 2 years at a director level
• Thorough understanding of outpatient and managed care principle and systems, including team-based care principals, PCMH, HIPAA & HITECH regulations
• Experience working for or with Federally Qualified Health Centers is preferred
• Possess strong business and technical writing abilities and effective communication skills, both written and verbal
• Possess strong knowledge of project management principles structure
• Highly organized with attention to detail, self-directed, efficient and able to manage multiple and complex projects on time
• Demonstrate skill in building effective relationships and influencing at all levels across the health center
• Demonstrate organization, coordination, problem-solving, and time management skills
• Demonstrate ability to work in a changing environment and effectively with people of diverse cultures, ages, and backgrounds.
• Current California driver’s license, State-required insurance and a driving record acceptable to the Center’s insurance carrier, when using personal vehicle on Center business

Compensation: $140,000-$160,0000

Benefits:

• PTO accrual rate of 7.08 hours per pay period (26 pay periods per year).
• 9 Paid Holidays.
• 40 hours of paid Jury Duty time per year.
• Medical, Dental, & Vision insurance (HSA eligible PPO option available).
• Flexible Spending Accounts (Healthcare, Dependent Care, & Transportation).
• Employer-sponsored life insurance & long-term disability.
• 30 free visits per year for Chiropractic or Acupuncture.
• 401k plan with a 3% employer contribution
• $1,000 per year tuition reimbursement

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