Staff Account Manager (Temporary)

At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision making. 

We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do. 

Are you looking for the next opportunity to revolutionize an industry? If so....

We are looking for a Temporary Staff Account Manager. The Temporary Staff Account Manager provides superior internal and external sales administration and client service. This role operates by taking personal ownership and accountability by building a basic knowledge of EP’s productions and services to support the day-to-day needs of assigned accounts and navigating clients through the onboarding of their current projects. By investing in learning the Entertainment Payroll business, the Temporary Staff Account Manager is responsible for anticipating the needs of the teams and clients and helps provide the sales support needed to achieve client goals.

KEY RESPONSIBILITIES

• Independently coordinate and onboard all clients onto EP Products within established delivery times
  • Ensure the production setup order form has a complete required information and that system requirements match account specific requests 
  • Drive onboarding set up tasks list
  • Gather, organize, and maintain client specific details
  • Build an understanding of the financial/operations and prepare product and service order forms
  • Coordinate system creation and delivery for all EP Offices and affiliates
• Independently onboard each client as a specialized account
  • Ensure due diligence is performed in accordance with onboarding requirements, including coordinating with other company departments (Audit, Compliance, Finance, Legal, etc.)
  • Be a key liaison between clients and users (studio and end user being granted access to system, and navigating EP resources as needed)

• Track all client interactions and correspondence in Salesforce with quality detail and in real time
  • Document all activities in Salesforce at the project level
  • Document all client inquiries in Salesforce via Case records, inbound/outbound calls, as well as emails and other case tasks with quality detail
• Adhere to escalation procedures for assigned tasks/issues, ensuring that all involved parties are informed of an issue’s current status/resolution
  • Ensure intake of tasks/cases
  • Ensure escalations include complete information and guarantee timely follow up
• Run reports and provide documentation, such as open/closed cases, monthly/weekly client check-ins, and other client reports
• Participate in regularly scheduled client meetings – sending agenda, taking meeting notes, and sending summaries to participants post-meeting
• Be dependable and punctual 
• Additional responsibilities as assigned

JOB REQUIREMENTS / QUALIFICATIONS NEEDED

• Bachelor's Degree preferred or industry/job experience equivalent 
• Minimum 5 years prior relevant experience, in client service preferred 
• Entertainment industry experience preferred, specifically entertainment Production experience
• Demonstrate a high level of professionalism, always showing respect for the client and for fellow employees
• Desire and or experience in entry level sales or sales development representative role equivalent
• Creative client focused problem-solving skills with high degree of diplomacy 
• Learning agility and action orientation 
• Strong written and verbal communication skills with client facing acumen 
• Ability to collaborate and work with team and other departments effectively
• Ability to defuse escalated client situations 
• Ability to analyze, demonstrate sound decision making and critical thinking skills 
• Ability to multi-task as well as handle multiple client issues at a time 
• Proficient in Microsoft Word, Excel, Outlook, and Salesforce Preferred
• Analytically inclined
• Intermediate SQL and data base knowledge 

The hourly range for this position is $38.00 and will be commensurate with experience related to the position.

Entertainment Partners seeks to employ the most qualified individuals from the available workforce and to provide equal employment opportunity for all persons. Our policy prohibits unlawful discrimination based on race, color, religion, religious creed, sex, gender identity/expression, age, pregnancy, citizenship status, marital status, national origin or ancestry, physical or mental disability (whether perceived or actual), medical condition (cancer-related or genetic characteristics-related), sexual orientation, veteran status, medical/family care leave status or any other consideration made unlawful by applicable federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Equal opportunity extends to all aspects of the employment relationship, including recruiting, hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.