The Hollywood Reporter: Digital Client Success Manager

The Hollywood Reporter is hiring a dynamic Digital Client Success Manager for our Los Angeles office within the Account Management/Client Success team. This role operates in a fast-paced environment focused on delivering strategic and impactful advertising solutions that directly support THR’s revenue growth.

As the primary liaison between internal teams and external stakeholders (clients, agencies, and third-party vendors), the position oversees full campaign execution from pre-sale through post-sale, ensuring seamless delivery of sold advertising campaigns.

The ideal candidate is a proactive self-starter with a strategic mindset and a passion for driving innovation in the media space. This individual will fully immerse themselves in client campaigns, act as an internal advocate, and consistently work to exceed client goals. Essential qualifications include strong experience across web, mobile, social, video, and podcast advertising. The candidate should be highly skilled in analyzing data, translating insights, and clearly communicating campaign performance metrics to internal and external stakeholders. A strong interest in the entertainment industry, curiosity to learn, and motivation to contribute to team and business growth are key to success in this high-visibility role.

Key Functions and Responsibilities:

• Act as the primary contact for key strategic media accounts, managing relationships across clients, agencies, and third-party vendors while driving THR’s business growth
• Oversee full campaign execution from pre-sale through post-sale, ensuring accurate setup, smooth workflow, and on-time delivery
• Partner with Sales and Marketing to develop strategic media solutions, contribute to brainstorms, and support new business and upsell opportunities
• Collaborate cross-functionally (Sales, Marketing, Events, Ad Ops, Editorial) to execute campaigns and drive innovation aligned with evolving client and industry needs
• Apply deep expertise across THR ad products to recommend solutions aligned with client objectives and campaign strategy
• Build and manage media plans, establish KPIs, and continuously monitor, optimize, and report on campaign performance against goals
• Lead campaign kickoff meetings, manage insertion orders, and oversee execution across internal and external systems
• Manage campaign reporting and billing processes, including performance insights, analytics, and coordination with finance for accurate invoicing

Required Skills:

• 2-3 years of experience at a publisher, media, or creative agency managing digital advertising strategy, campaign execution, and client relationships (preferred)
• Strong client-facing experience, with the ability to present, communicate clearly and tailor messaging to different audiences
• Proven ability to manage complex campaigns, analyze performance data, and translate insights into strategic recommendations and success stories
• Experience collaborating cross-functionally to develop solutions that meet client goals and support long-term growth
• Proficiency in campaign reporting, performance monitoring, and working with Ad Operations teams to ensure delivery and optimization
• Familiarity and prior experience using key tools and platforms (PowerPoint, Excel, Google Workspace, Keynote, Salesforce, JIRA, Prisma, Airtable, and DoubleClick products; plus comScore, Google Analytics, DoubleVerify, IAS, and social platforms a plus)
• Highly organized, detail-oriented, and able to manage multiple priorities, meet tight deadlines, and deliver polished, client-ready materials
• Proactive, solution-oriented team player with strong communication skills, strategic thinking, and flexibility to work in a fast-paced environment, including occasional after-hours support.

As THR values in-person collaboration and team cohesion, employees work onsite 4 days a week and 1 day remotely with a focus on maintaining a vibrant and inclusive culture.

A good faith estimate of the salary range is $73K - $80k upon hire.. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. The total compensation package for this position will also include other elements, a full range of medical, financial, and/or other benefits including 401(k) eligibility and paid time off benefits.

PMC is committed to the health and wellness of our employees. As part of our company-wide rollout of PMC’s paid healthcare plan, for this role the company pays 100% of the monthly health, dental and vision plan premiums for the employee and their family. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If you have more or less experience than specified on this job posting, please apply and list your salary expectations.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors).

It’s all About You…

PMC's comprehensive benefits package is thoughtfully designed to support every aspect of your life, empowering you to thrive both personally and professionally. We offer PMC-Paid Healthcare with no employee paycheck contributions on medical, dental, and vision for you and your family. PMC also offers Flexible Spending Accounts (Healthcare, Dependent Care & Commuter), an Employee Assistance Program, Life Insurance, Short & Long Term Disability, Paid Parental Leave, and a 401(k) Retirement Plan with an Employer match. Employees are also eligible to take advantage of company discounts and perks including Pet Insurance, Home & Auto Insurance, Mortgage discounts, and a variety of other savings on wellness, lifestyle, and financial essentials. As part of PMC's dedication to consistently meet employee’s needs, we are currently launching a new Flexible Vacation Policy.

About The Hollywood Reporter:
The Hollywood Reporter provides unparalleled access to and intelligence about the business of the entertainment industry, as well as the people and the culture behind it. THR is an urgent and timely blend of rigorous breaking news, analysis, investigative reporting, insightful features, as well as lively design and elegant, creative photography across multiple platforms — a high-octane 24/7 website, a luxurious weekly print magazine, video series, podcasts, exclusive events and robust social media accounts. THR sets the entertainment agenda, elevating and broadening the style and substance of the Hollywood conversation

About PMC:    

Penske Media Corporation (PMC) is a leading global media and information services company whose award-winning content attracts a passionate audience of over 300 million globally. Since 2004, PMC has been a pioneer in digital media reaching viewers on all screens across its ever-growing constellation of iconic brands, which includes Variety, Rolling Stone, The Hollywood Reporter, Billboard, Dick Clark Productions, WWD, SHE Media, Robb Report, Deadline, TVLine, Sportico, BGR, ARTnews, Fairchild Media, Vibe, IndieWire, Artforum, Gold Derby, and Luminate, the premier data and analytics company. PMC’s journalists and content creators deliver daily the most comprehensive news and information in their industries and areas of coverage, unequaled in ambition, depth, and courage. In addition, PMC owns several vital cultural events such as SXSW, LA3C, and Latin Music Week. Headquartered in New York and Los Angeles with additional offices in 14 countries worldwide, PMC believes companies should not only be profitable but also forces for good. PMC is committed to fostering a working environment that is inclusive and responsible, where we value a company culture built on all backgrounds, voices, and experiences. For more information on the company, please visit www.PMC.com