Access Center Program Manager

Under the direction of the Associate Director of Housing & Support Services, the Access Center Program Manager will work collectively to develop support services for young people experiencing homelessness that face the greatest barriers of becoming stably housed and meeting their individual needs. The Access Center Program Manager will be responsible for daily functions for Ruth’s Place Access Center and will provide supervision and support to staff and coordinate/facilitate program collaboration amongst partner agency, public agencies, property management, and other key partners. The Access Center Program Manager will also organize and manage internal program operations, included but not limited to monitoring daily functioning of operations including attendance review and payroll records.

ESSENTIAL DUTIES & RESPONSIBILITIES

• The Access Center Program Manager will be responsible for overseeing daily functions for Ruth's Place Access Center.
• Provide training and leadership development to staff, including in emergencies & crisis situations.
• Provide supervision and support to the staff and coordinate/facilitate program collaboration amongst partner agency, public agencies and property management and other key partners.
• Utilize and manage Problem-solving and Prevention funds to support TAY with quickly resolving housing crisis and preventing homelessness.
• Support Housing Navigation team with landlord engagement to support TAY with finding and securing Permanent housing.
• Ensure all clients’ paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic databases and chart reviews.
• Ensure that services to clients are reflective of CRCD model, which emphasizes customer choice, harm reduction, and psycho-social rehabilitation.
• Be available to respond to emergency calls and situations on an on-call basis.
• Participate in meetings related to Homeless TAY (ages 18-24) in LA County. Develop, enhance, and expand relationships with other agencies and public entities to support TAY Develop, enhance, and expand relationships with other agencies and public entities to support TAY.
• In coordination with the Associate Director of Supportive Housing, provide budgetary oversight of program administration and ensure program revenue and expenses are within the adopted annual budget.
• Produce Reports as requested by the Director of Grants & Programs at CRCD associated with the Supportive Services Department.
• Organize and manage internal program operations, included but not limited to monitoring daily functioning of operations, review attendance and payroll records.
• Uphold CRCD’s Mission Statement and 5 Year Strategic Plan

QUALIFICATIONS

• 1-2 years’ experience or related work and BA Degree
• Experience working with people facing multiple barriers to housing stability, such as foster care, justice system experience, and mental health challenges.
• Experience working with homeless youth, single adults, and families.
• Demonstrated experience implementing programs and monitoring contract performance.
• Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundaries.
• Demonstrated ability to work on multiple projects simultaneously and to meet deadlines.
• Reliable transportation: valid driver's license, and car insurance as required by law, as appropriate.
• Must display professional and appropriate email etiquette.
• Must display the ability to facilitate small and large groups.
• Preferred two years of supervisory experience.
• Bilingual in English/Spanish preferred.
• This is not a work from home position. This role reports to the office 5 days a week.

REQUIREMENTS AND SKILLS

• Knowledge and experience of Microsoft Office (Excel, Word, Power Point)
• Outstanding organizational and leadership abilities
• Strong interpersonal and team building skills.
• Aptitude in decision-making and problem-solving.

SALARY RANGE

$70,304-$75,000 annually

BENEFITS

CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:

• 14 Paid Holidays
• On-Demand training memberships to bolster professional development
• Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
• 401k eligibility from day one & up to 3% matching after one year
• 529 Educational Savings Plan from Principle
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Accident & Hospital Indemnity
• Whole life insurance with cash benefits
• Identity Theft Protection and Legal Services
• Discount pet insurance through ASPCA
• Generous work/life balance
  

All candidates are subject to a criminal history check and meet CRCD’s criteria regarding criminal history and must pass background check conducted by LA County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Veronica Garcia (213) 743-6193.