Overview

Position Title: District Manager

Franchise Organization/Location: Indio, CA

Reports To: Franchisee/Director of Operations

As District Manager, your biggest opportunity will lie in the savored moments of developing excellence in your future leaders. Our culture is energized by its community and our ability to keep America running on a freshly brewed cup of coffee. We believe that a friendly smile and a cup of fresh brewed, PURE ENERGY, is the key to unlocking the potential for our community to SEE more, DO more and ultimately BE more! By providing leadership, coaching and direction to multiple restaurant leaders, you will unlock the greatness that lies ahead. Your role supports and develops Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, ensures they are delivering great guest service and meeting/executing all applicable Brand standards.

Responsibilities Include:

•       Able to perform all duties of restaurant team members and restaurant managers

•       Ensure all restaurants in your portfolio are meeting Brand operational standards and food safety standards

•       Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability

•       Understand your local marketing area and competitor trends

•       Establish sales and service goals with franchise owners and restaurant managers

•       Provides great guest service and resolves issues

•       Lead team meetings

•       Deliver training and coaching to restaurant managers on a variety of topics including marketing windows, LTOs and Brand standards

•       Ensure that restaurants correctly execute new products and processes in a marketing window

•       Develop business plans for your portfolio and develop action plans with franchise owners

•       Drive a clear vision and clearly communicates to the team

•       Engages with Dunkin’ Brands Field Operations team as appropriate

•       Requires travel between restaurants

Management Responsibilities Include:

•       Recruit, hire, onboard and develop restaurant managers

•       Plan, monitor and review restaurant employee performance

•       Manage and coordinate the Restaurant Management team to support their restaurant performance & execution

•       Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

•       5+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer

service 

•       5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership

and communication skills

•       3+ years of experience in a customer service oriented role

•       College degree preferred

• Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting