Cocktail Server

What You'll Do

A Cocktail Server provides a unique dining experience for our guests by delivering outstanding customer service and a superior guest experience. Responsibilities include attending to diners before, during, and after their meals by helping them place, receive, and pay for their drink orders. A Cocktail Server also ensures the timely delivery of beverages to our guests and is expected to pass periodical testing for food and beverage knowledge.

Responsibilities

• Have an extensive knowledge of The Penthouse’s menu, beverages, and cocktail menu.
• Possess a strong familiarity with food service regulations and proper food and beverage handling procedures.
• Inform guests of menu changes and answer questions regarding food and beverages.
• Ensure all orders are filled accurately and deliver beverages from the bar to guests in a timely manner.
• Provide attentive service to diners, check their needs throughout their dining experience and promptly address any customer service issues.
• Prepare final bill, present the check to guest, accept payment, process credit card, and make changes (if needed),
• Perform station opening/closing and side work duties for each shift.
• Assist bussers with clearing and resetting tables and maintain cleanliness in all service areas.
• Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant.
• Create a welcoming environment for guests by greeting them and thanking them.
• Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure.
• Embody and deliver exceptional service and hospitality.

Benefits

• Health, Dental, and Vision insurance
• 50% Medical Insurance Coverage w/ dental & vision and other ancillary benefits opt-ins
• 5 Days PTO
• Sick Pay
• Employee Meals and Discounts
• Opportunity for Growth

Our post-offer background check process includes a background check