Customer Relationship Manager

Location: Costa Mesa, CA (On-site)

Job Type: Full-time

Schedule:

• Monday to Friday
• 50% travel (including overnight trips)

Pay Range: $70,000 - $85,000 per year

Duties/Responsibilities:

• Own relationships with assigned enterprise accounts, serving as primary escalation point and strategic advisor.
• Conduct regular on-site visits to customer locations to strengthen relationships and maintain executive-level connections.
• Navigate challenging situations including contract renewals, service disruptions, and operational issues with professionalism and solution-oriented thinking.
• Coordinate cross-functional teams to resolve complex customer issues quickly and effectively.
• Identify and facilitate upsell opportunities by connecting customer needs to additional products and services.
• Monitor customer health metrics and deliver quarterly business reviews demonstrating ROI.
• Maintain detailed documentation of relationship history, stakeholders, and strategic initiatives.
• Performs other duties as assigned.

Required Skills/Abilities:

• 3-5 years in customer-facing roles; B2B SaaS or restaurant technology experience preferred.
• Proven ability to manage enterprise client relationships and navigate complex organizations.
• Exceptional communication and interpersonal skills across all organizational levels.
• Strong business acumen and problem-solving abilities.
• Ability to remain calm and professional during high-pressure situations.
• Proficient with Microsoft Office Suite.
• Valid driver's license and ability to travel 50%.
• Restaurant industry experience strongly preferred.

Disclaimer: Altametrics is an Equal Opportunity Employer and participates in the E-Verify program to confirm employment eligibility of all newly hired employees.