Job title: Fleet & Field Operations Technician / Los Angeles, California
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A brief summary
As a key member of the Gravity Media production team, the Fleet & Field Operations Technician supports engineering teams through hands-on deployment troubleshooting, and maintenance of network equipment, IT systems, IPTV networks, and broadcast production technology.
This role includes on-site support for both regional and global events, with travel (domestic and international) required for roadshows—sometimes up to four weeks at a time.
The ideal candidate is a strong problem-solver who enjoys working in fast-paced environments, provides excellent customer support, and follows structured Problem and Change Management processes to maintain reliable systems and infrastructure.
What you’ll be responsible for
- Deliver high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log, alarms or data to determine the health of systems and hardware.
- Assist with activities to triage and escalate system or network outages to reduce downtime.
- Understand and execute change management activities in a high availability environment.
- Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
- Effectively manage and oversee IT asset inventories.
- Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions.
- Update and maintain documentation
- Foster positive, healthy, and enthusiastic relationships with various customers, manage their expectations, and communicate status regularly with customer contacts.
This role is for you if
BASIC QUALIFICATIONS
- High school or equivalent diploma
- 1-2 years of corporate setting Windows, Mac or Linux Operating systems support experience
- 1-2 years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 1-2 years of troubleshooting in a multi-user high availability environment experience
- 1-2 years of PC repair, troubleshooting, deployment experience
- Experience in customer-facing roles
- Structured cabling experience working with copper and fiber
- Can travel to local sites up to 50% of the time
- Ability to interface professionally with customer executives and employees.
- Ability to see problems through to resolution and communicate progress and results to customers.
- High degree of autonomy and ability to self-manage is required.
- Physically capable of picking up and moving computer/broadcast/network hardware
PREFERRED QUALIFICATIONS
- Bachelor's degree
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- 1+ years of scripting language, or 6+ months of system administration experience
- Experience supporting IT, broadcast production, or Audio-Visual systems at live events, conventions, conferences, or relevant gatherings