Restaurant Manager | Palihouse West Hollywood

RESTAURANT MANAGER | PALIHOUSE WEST HOLLYWOOD

POSITION PROFILE:

We're looking for a conscientious, hospitality-driven Restaurant Manager at Palihouse West Hollywood who can enthusiastically and efficiently run daily operations, train and manage staff, as well as oversee inventory and ensure delightful guest experiences that align with our brand standards.

ABOUT PALIHOUSE WEST HOLLYWOOD:

Palihouse West Hollywood is situated on famed W 3rd St. and features 95 guestrooms, an indoor/outdoor pool lounge, and a Lobby Lounge, Café and Bar that is open to locals and visitors alike. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihouse West Hollywood!

THE TASK AT HAND:

You’re the friendly face that enhances our guests’ experience by bringing your own flavor to the table 

Making sure guests are having a fabulous time, from the moment they arrive until it's time to say goodbye.  

Creating a warm, friendly, and laidback atmosphere that turns first-time guests into regulars.  

Learning our steps of service, products, menu, and systems inside and out.  

Overseeing the function of all food and beverage in the hotel to ensure excellent customer service and maximize revenue and profits to support overall hotel operations. 

Providing professional, friendly and engaging service that turns first-time visitors into regulars 

Ensuring service standards are followed while actively supporting the entire restaurant team. 

Handling any guest concerns quickly and professionally. 

Balancing a combination of operational, administrative and team responsibilities throughout each shift-Maximizing revenue by communicating regularly with the Corporate F&B team to implement agreed upon strategies, practices and promotions. 

Overseeing the execution of on-site events for private clients as well as public-facing special programming. 

Communicating effectively with all departments to ensure that customer service needs and expectations are fulfilled. 

Assisting with training, counseling, and scheduling all food & beverage team members. 

Working directly with staff to ensure food and beverage quality, steps of service, and cleanliness are strictly adhered to. 

Executing both opening and closing duties and maintaining an efficient, effective, and prioritized work schedule. 

Maintaining inventory and its protocols and systems. 

Refining staff processes and procedures to delight guests and create a team-focused, productive work environment for all 

Assisting with the management of the departmental budget.  

Developing and implementing cost-saving and profit-enhancing measures.  

Working with the Corporate Director of Restaurants to implement menu changes and makes recommendations on menu items based on guest feedback. 

Interviewing, selecting, training, counseling, managing, and scheduling of all Restaurant team members, both back of house, and front of house staff. 

Working directly with staff to assure food and beverage quality, good service, and cleanliness are strictly adhered to. 

Sending Weekly Email Reports to management and attend weekly management meetings.  

Sending Weekly Email blasts to FOH staff and Chefs outlining any news or memos.  

Hosting front of house meetings every two months for AM + PM staff (Coordinate with the Corporate Director of Restaurants on agenda).  

Reviewing, responding to, and distributing Restaurant Emails daily. 

Managing online reservations system and communicate Reservations (phone & email). 

Assisting with ordering all products necessary for successful service which can run the gambit from coffee and cocktail garnishes to paper, ink, and paper clips. 

Managing complimentary meals, service recovery comps, and discounting  

Managing service staff tip log, ADP Time clock and POS. 

Assisting with properly representing the bar by providing photos and videos during service for use on social media accounts. 

WHAT WE'RE LOOKING FOR:

Familiarity with MS Office, Google Apps and other organizational computer tools.  

Fluency in English both verbal and non-verbal preferred.   

Provide legible communication and directions.   

Compute basic arithmetic.   

Perform job junctions with attention to detail, speed and accuracy.  

Prioritize, organize, and follow up.  

Be a clear thinker, remaining calm and resolving problems using good judgment.  

Follow directions thoroughly.  

Work with minimal supervision.  

Must be able to work a flexible schedule and shifts, including weekends and holidays. 

Current Serv Safe Food Handler Certificate Required. 

3-5 years senior management experience in overall Food & Beverage operation, including banquets experience. 

Requires mobility and prolonged standing, walking, bending and lifting up to 40 lbs. 

WHAT'S IN IT FOR YOU:

A competitive compensation package including medical, dental, vision, and life insurance.

401(k) retirement plan (future you will love this one!)

Paid time off, holiday pay, and sick pay when you’re under the weather.

Career advancement in an organization committed to helping star employees thrive.

There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.

Professional development that sets you up for success across multiple hospitality career paths.

A collaborative work environment where your creative ideas can come to fruition.

Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)

Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.