Service Manager

DeSHAZO LLC is seeking an experienced manager with a strong knowledge of the overhead crane service industry to lead operations for our Southern California Branch. 

KEY RESPONSIBILITIES

· Full P&L responsibility for the South California area and surrounding markets. 

· Develop a balanced sales approach to maximize the desired product mix for each customer.

· Proactively engage customers, sales personnel, estimators, engineers and production coordinators in order to properly plan, staff and execute all field service and installation activities in the Jackson service region.

· Develop service technicians through on the job training and formalized programs in order to maintain a qualified and professional team of Deshazo technicians.

· Participate in the technician recruiting process by screening, interviewing and hiring potential service technician candidates.

· Document and review service technician performance on an annual basis and recommend promotions and corrective action as needed.

· Communicate complex technical issues with customers throughout the course of service projects. Attend on site meetings and walk throughs as needed.

· Aid other Service Managers in areas such as resource sharing and project guidance.

· Receive incoming requests from customers, sales reps, technicians and management related to field service and inspection requirements.

· Coordinate, communicate and dispatch service technicians to customer locations throughout the region.

· Proactively schedule repetitive and routine inspection and preventative maintenance visits with customers and technicians.

· Maintain a visible schedule for all technicians to facilitate planning objectives.

· Work with suppliers to order and expedite materials and assist in staging materials in preparation of upcoming projects.

· Troubleshoot mechanical and electrical issues over the phone with service technicians at customer sites. Escalate complex situations to management as necessary.

· Document project status and customer communications to facilitate project management wrap up and invoicing.

REQUIREMENTS:

· Successful candidate will have 5+ years’ experience in the crane service industry with either management, sales, or engineering experience.

· Must have excellent oral and written communication skills to communicate with customers, sales personnel, engineers, and production management.

· Ability to prioritize and “think on one’s feet” is important.

· Must be organized and self-motivated.

· Microsoft Office and Adobe Acrobat proficiency is a must, with the ability to adapt to computer hardware and software currently being utilized.

·Sage ERP system experience (Preferred) 

WORKING CONDITIONS:

· Subject to working frequently at considerable heights.

· Exposure to hot and cold conditions.

COMPENSATION:

· Annual salary plus quarterly bonus. 

· Vehicle and monthly mileage reimbursement provided.

INCENTIVE COMPENSATION CONSIDERATIONS:

This position is eligible for a subjective bonus payment on an annual basis in recognition for superior performance and contributions. The bonus amount, if any, will be recommended by the Regional Manager and President-Service, and then approved by the Chief Executive Officer of Deshazo. The criteria that will be considered will include, but not be limited to:

· The financial performance of the office.

· The professional development of the service technicians in the Jackson office including technical skill set, appearance, documentation and customer communications.

· The improvements in customer service obtained through job/project planning, communication and execution.

· The success in fostering and maintaining a cooperative attitude of teamwork and customer service among other service managers.

BENEFITS AVAILABLE:

· Medical / Dental / Vision Insurance

· 401k plan with match

· Company-paid short term disability insurance

· Long term disability insurance available

· Company-paid basic life insurance

· Employee assistance program

· Additional life insurance available

· 9 paid holidays

· PTO Program

· Tool purchase program

· Weekly pay periods with direct deposit

· Competitive pay based on experience 

($120-140K plus quarterly bonus potential)

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

DeSHAZO’s Mission: DeSHAZO is committed to elevating our clients’ business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.