Service Technician

Position: Café Service Technician

Location: Southern California

Our Blend

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it.  If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

Our Brew Crew is seeking a Café Service Technician to maintain the facilities and equipment inside of our cafés.  The Café Service Technician is a critical part of our facilities department which maintains our “Simply the Best Cafés” enabling them to deliver Total Quality Experience. This role is responsible for maintaining the equipment and facilities in our Cafés. This position will report directly to the Facilities Asset Manager as part of the Facilities Team.

Key Responsibilities

In this role, you will install, maintain, and repair espresso equipment, grinders, brewers, and water filtration systems, and other in-café equipment to ensure optimal performance. You will diagnose mechanical/electrical issues, perform preventative maintenance, and guide team members on equipment care. Key requirements include technical proficiency, strong customer service skills, and organization. Further details:

• Equipment Maintenance & Repair: Perform preventive maintenance and emergency repairs on espresso machines, grinders, refrigeration, bake cases, RO systems, and brewing equipment.
• Installation: Install, calibrate, and test new equipment.
• Repair & Troubleshooting: Diagnosing and repairing faulty components (pumps, boilers, heating elements) on-site
• Customer Support: Provide technical support and training to baristas on proper equipment usage and cleaning.
• Documentation: Maintain accurate records of service visits, repairs, and parts usage. 
• Rotating On Call: Available to accept emergency calls or work orders on rotating weeks as needed.
• This role will work with Operations, Development, Construction, and Design.
• Work closely with equipment vendors and 3rd party service vendors.

Your Ingredients

The right Café Service Technician comes with experience working in fast-paced guest centric environments. Visits usually occur during operating hours and in and around team members and guests. The ability to communicate well and be a brand builder is a critical element of the role.

• Minimum of 3 years working in a café facilities role is required.
• Experience working with Eversys, Simonelli, Fetco, Curtis, and Mazzer is highly preferred.
• Strong mechanical and electrical aptitude; ability to read schematics.
• Ability to lift heavy equipment up to 50lbs and work in tight spaces. 
• Valid driver’s license with a clean record.
• Will involve working weekends, early mornings, or on-call shifts.
• Frequent lifting of equipment (up to 50+ lbs) and standing for long periods of time.
• Excellent customer service and communication skills.

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

Perks:

• Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability, Critical Illness, Hospital Indemnity, EAP programs including Legal, ID Theft, and more
• Discounts on our Coffee and Tea
• Mobile phone plan benefits
• Performance Bonus
• Pay Range $28.85 - $36.06/hour. This is a full-time position.
• Observed Holidays
• Vacation Pay
• Sick Pay

This is a Field based position: This role will visit Cafés throughout the week with occasional meetings at our Support Center in Los Angeles. This role will also visit our Roasting Facility in Camarillo for parts and equipment storage.

‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives: 

·         FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity are embedded in our culture.

·         RESPECT - We are inclusive and honor each other’s values, opinions and diversity.

·         OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.

·         TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.

·         HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business, and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.