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Technology Services Manager

Performing Arts Center
20 days ago
Full-time
On-site
Los Angeles, California, United States
$98,820 - $120,960 USD yearly




Technology Services Manager 


 

About Us

As L.A.'s premier performing arts destination, The Music Center convenes artists, communities and ideas with the goal of deepening the cultural lives of every resident in Los Angeles County. The non-profit performing arts organization with an annual operating budget of $80 million has three divisions: TMC Arts, TMC Ops and TMC Business Services. TMC Arts, The Music Center’s programming engine, provides year-round programming inside The Music Center’s four theatres, which include Walt Disney Concert Hall, Dorothy Chandler Pavilion, Ahmanson Theatre and Mark Taper Forum; on Jerry Moss Plaza; outside at Gloria Molina Grand Park, a 12-acre adjacent green space; and in schools and neighborhoods all over Los Angeles County. TMC Arts presents world-class dance with Glorya Kaufman Presents Dance at The Music Center, free and low-cost public concerts and events, as well as K–12 arts learning programs, workshops, performances, interactive experiences and special events. TMC Ops manages the theatres, Jerry Moss Plaza and Gloria Molina Grand Park, which comprise $3 billion in county assets, on behalf of the County of Los Angeles. TMC Business Services includes Advancement, Human Resources, Finance, Tech Services, and Marketing and Communications. The Music Center is also home to four renowned resident companies—Center Theatre Group, Los Angeles Master Chorale, LA Opera and LA Phil.

Position Summary

Reporting to the Director of Technology Services (TS), the Technical Manager is responsible for implementing, maintaining, and optimizing enterprise technology systems. A hands-on technical leader for infrastructure, applications, service desk operations, cybersecurity, and telecommunications to ensure secure, reliable, and efficient technology environments. This role oversees daily technical operations, manages complex IT projects, leads technical teams, manages vendors, and drives continuous improvement to align technology solutions with operational goals.

Responsibilities

  • Lead daily technical operations to ensure the availability, reliability, and performance of infrastructure, systems, telecommunications, and end-user technologies.
  • Coordinate service desk and support functions according to IT Service Management (ITSM) processes, ensuring timely and accurate resolution of incidents, service requests, escalations, and change management.
  • Provide hands-on technical guidance for complex issues in infrastructure, networking, telecommunications, applications, and cybersecurity.
  • Lead the maintenance, monitoring, and optimization of servers, networks, enterprise applications, cloud services, PBX, and audio/video systems.
  • Maintain system documentation, network diagrams, standard operating procedures, and relevant policies, including technical standards and operational best practices.
  • Ensure adherence to internal policies, industry regulations (such as PCI DSS), and audit requirements.
  • Manage relationships with technology vendors and service providers, including negotiating contracts and monitoring performance.
  • Coordinate procurement of hardware, software, and services, ensuring alignment with technical standards and budget requirements.

 

Required Skills

  • Bachelor’s degree in information technology, computer science, engineering, or a related field.
  • At least five years of IT experience, including three years in a technical leadership role. 
  • Hands-on experience solving complex technical issues across systems, networks, telecommunications, and end-user technologies.
  • Extensive knowledge of enterprise infrastructure, including Active Directory, servers, networking, virtualization, storage, and cloud platforms such as O365 and Azure.
  • Proven experience implementing cybersecurity measures such as vulnerability management, patch automation, MDR, PAM, and Human Risk Management platforms.
  • Experience in administering and supporting PBX systems, including hardware-based, VoIP, and cloud-hosted solutions with call routing, voicemail, and call center features.
  • Experience coordinating team workloads, establishing priorities, and maintaining high operational performance.
  • Proven track record of delivering IT projects such as system migrations, upgrades, cloud initiatives, or infrastructure improvements.
  • Experience collaborating with vendors, MSPs, and technology partners, including reviewing contracts and monitoring performance.

 

Desired Skills

  • Experience working in a nonprofit, performing arts, or a complex multi-stakeholder organization.
  • Professional certifications such as ITSM, CompTIA A+, CompTIA Network+/Security+, CCNA/CCNP, or similar credentials are preferred.
  • Experience with PCI DSS compliance requirements.
  • Working knowledge of enterprise applications, including ERP, CRM, ticketing, fundraising, and security department systems.
  • Familiarity with audio/video infrastructure and related applications.

 

SALARY

This full-time, exempt position offers a competitive annual salary range of $98,820.00-$120,960.00 along with a comprehensive total rewards package. Benefits include premium medical, dental, and vision coverage; generous paid time off, including vacation and sick leave; a 401(k)-retirement plan with employer contributions and matching; group term life insurance; and flexible spending accounts.

SCHEDULE

This position is scheduled for 35 hours per week, typically Monday through Friday from approximately 9:00 a.m. to 5:00 p.m. Work hours may be adjusted as necessary to accommodate special events and business needs, including occasional evenings and weekends. The Music Center currently operates under a hybrid work model, combining remote work with designated onsite team days. Onsite, in-person attendance is required to support live events. This work arrangement is subject to change based on business needs and the responsibilities of the position.
 

EQUAL OPPORTUNITY EMPLOYER


 The Music Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.